Returns & Warranty Policy

We offer a 60-day return window for eligible Project E Beauty products. Return requests must be submitted within 60 days of receiving your order. To start your return, please click HERE or contact our support team at hello@projectebeauty.com. Approved items must be shipped back and in transit to our warehouse within 14 days of receiving the return confirmation to process a refund.

Skincare, Ice Rollers & Derma Rollers

Opened or used skincare products, Ice Rollers, and Derma Rollers are not eligible for return or refund. However, these items are fully covered for manufacturing defects under our 2-year limited warranty. Please contact our support team at hello@projectebeauty.com for warranty claims or further assistance.

Important Notes:

• Customers are responsible for return shipping fees. Please ensure that the return is sent with a trackable shipping method. We are not responsible for any lost or delayed returns..
• Returned items must include all original packaging, instructions, and accessories in good condition with no damage or excessive wear. Missing or damaged components may result in a deduction from your refund.
• Returns are inspected upon receipt to ensure compliance with our policies.
• Clearance items are final sale and are not eligible for return or exchange.
  
  

Processing Time:
Once your return is received, please allow up to 14 business days for processing. Refunds will be issued to your original payment method and may take an additional 7–10 business days to reflect. During periods of high return volume, or when additional inspection is required, processing may take up to 30–45 days. Shipping fees and coverage costs are non-refundable.

Warranty:
All Project E Beauty purchases made directly from projectebeauty.com or authorized retailers are covered by a 2-year limited warranty. To file a warranty claim, please provide proof of purchase and contact our support team for assistance.

Delivered but Not Received:
If your order is marked as delivered by the carrier but not received, it is non-refundable. However, we will replace the product. A secure new shipping address with signature confirmation is required to prevent further issues.

Exclusion to the Warranty

Warranty does not apply to the following:

If the product has been discontinued, Project E Beauty would replace with the most comparable model still in production or offer store credit. In case of any dispute, Project E Beauty reserves the rights of final decision.